[ Careers ]

Shape customer success with AI automation at Attanda

Become part of a specialised team building AI-powered automation systems for communication, workflows, and data operations.
As a Customer Success Manager, you ensure that Attanda’s AI automation solutions deliver measurable value, operate reliably, and evolve with client needs. You act as the strategic bridge between customers, technology, and product — ensuring long-term success, adoption, and satisfaction.

Vienna, Austria
Full-time
Responsibilities
Description
Requirements
  • Own and manage client relationships throughout the full lifecycle
  • Lead onboarding, rollout, and adoption of AI automation solutions
  • Act as the primary point of contact for operational and strategic topics
  • Translate client goals into actionable requirements for technical teams
  • Monitor system performance, usage, and success metrics
  • Identify optimization opportunities and expansion use cases
  • Coordinate feedback between clients, product, and engineering teams
  • Ensure high customer satisfaction, retention, and long-term success
  • Support escalation handling and structured issue resolution
  • Document client requirements, processes, and success outcomes

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About Attanda

Attanda is a Vienna-based AI automation company building secure, scalable systems to automate communication, workflows, and data-driven business operations.
Our solutions combine AI voice agents, AI chat systems, workflow orchestration, data infrastructure, and GDPR-compliant architectures into a robust end-to-end automation platform.

To strengthen our growing client operations, we are looking for a Customer Success Manager who owns client relationships, ensures successful implementation, and drives long-term value from our AI automation solutions.

The Role

As a Customer Success Manager at Attanda, you are responsible for guiding clients throughout their entire automation journey — from onboarding and go-live to optimization and expansion.

You work closely with Automation Engineers, Systems Engineers, and product teams to translate business goals into successful AI automation outcomes. You ensure that systems are adopted correctly, continuously improved, and aligned with client objectives.

This role is ideal for professionals who combine strong communication skills with technical understanding and a passion for delivering measurable customer value.

What We Offer

  • Work with cutting-edge AI automation systems used in real production environments
  • High ownership over client success and long-term relationships
  • Close collaboration with technical and product leadership
  • Flexible working hours and remote-friendly setup
  • Competitive compensation based on experience and responsibility
  • Long-term growth opportunities in a scaling AI automation company
Indicative salary range (Austria):

€60,000 – €90,000 gross/year (depending on experience and seniority)

Application

Please send your CV and a short motivation to
careers@attanda.com

Subject: Customer Success Manager – Application

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  • Experience in customer success, account management, or client operations
  • Strong understanding of SaaS, automation, or AI-driven solutions
  • Ability to communicate complex technical concepts clearly to non-technical stakeholders
  • Experience working with cross-functional technical teams
  • Structured, proactive, and solution-oriented working style
  • High ownership mindset and responsibility for client outcomes
  • Strong organisational and stakeholder management skills
  • Fluent in English; German is a plus

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[ FAQ ]

Frequently Asked Questions

01.
What exactly does Attanda do?

Attanda develops AI-powered automation systems that optimise workflows, communication, and data processes across entire organisations. Our solutions integrate AI voice, AI chat, workflow automation, data operations, and compliance into one scalable automation ecosystem.

02.
Which companies can benefit from Attanda’s AI automation?

Our solutions are industry-agnostic and flexible enough to support businesses of any size. Whether improving communication, scaling operations, or automating data processes, Attanda provides reliable, future-proof AI systems.

03.
How is Attanda different from traditional automation providers?

Unlike standard automation agencies, Attanda unifies AI communication, workflow automation, data management, and compliance under one operational framework. This enables seamless system orchestration, higher accuracy, and measurable results.

04.
Are Attanda’s systems GDPR compliant?

Yes. All automations follow strict GDPR standards, including data minimisation, encryption, controlled access, retention rules, and secure logging. Compliance is embedded into every workflow.

05.
How does the collaboration with Attanda begin?

The process starts with a free consultation where we assess your needs, define goals, and clarify which AI solutions will deliver the strongest impact. We then create a tailored automation plan and begin implementation.

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Phone number: +43 1 435 00 87

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